Privacy Policy

Last Updated: January 8, 2026

VoiceCraft AI Solutions, LLC. (“VoiceCraft AI,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our AI-powered solutions.

1. Company Information

VoiceCraft AI Solutions, LLC
Fort Wayne, Indiana, United States

If you have questions about this Privacy Policy, please contact us through our website or official business communication channels.

2. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

Name

Business name

Email address

Phone number

Billing and payment information

Any information you submit through contact forms, onboarding forms, or service inquiries

b. AI Interaction Data

When using our AI Receptionist, AI Chatbots, or AI Social Media Manager services, we may collect:

Call recordings or call transcripts

Chat messages and chatbot interactions

Social media messages, comments, or engagement data

Conversation metadata (date, time, duration, intent)

This data is collected solely to provide, improve, and support our AI services.

c. Automatically Collected Information

When you visit our website, we may automatically collect:

IP address

Browser type

Device information

Pages visited and usage data

Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Provide and manage our AI services

Customize AI responses and workflows

Improve performance, accuracy, and user experience

Communicate with you regarding services, updates, or support

Process payments and manage accounts

Comply with legal and regulatory obligations

4. AI & Data Usage Transparency

VoiceCraft AI Solutions, LLC does not sell personal data.
AI interaction data is:

Used only for service delivery, optimization, and troubleshooting

Accessed only by authorized personnel or trusted service providers

Retained only as long as necessary for operational or legal purposes

Client-specific data is never used to train public or third-party AI models without explicit consent.

5. Disclosure of Your Information

We may share information:

With trusted third-party service providers (e.g., hosting, payment processing, AI infrastructure)

To comply with legal obligations, subpoenas, or court orders

To protect the rights, safety, and property of VoiceCraft AI Solutions, LLC

All third parties are required to maintain appropriate data protection and confidentiality standards.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal data

Request correction or deletion of your data

Object to certain data processing activities

Withdraw consent where applicable

To exercise these rights, please contact us through our website.

8. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

Improve website functionality

Analyze traffic and usage patterns

Enhance user experience

You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties.

10. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by an updated “Last Updated” date at the top of this page.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Mailing Address:

VoiceCraft AI Solutions, LLC.

429 E. Dupont Rd. | #1254 | Fort Wayne, IN 46825

Phone: (574) 348-8949

Email: [email protected]