Terms and Conditions

Last Updated: January 8, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the website www.voicecraftaisolutions.com and the services provided by VoiceCraft AI Solutions, LLC. (“VoiceCraft AI,” “Company,” “we,” “us,” or “our”). By accessing our website or using our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Company Information

VoiceCraft AI Solutions, LLC.
Fort Wayne, Indiana, United States

2. Services

VoiceCraft AI Solutions, LLC provides AI-powered business automation services, including but not limited to:

AI Receptionist services that answer phone calls, SMS text messages, and respond to emails

AI Website Chatbots

AI Social Media Manager services for Facebook, Instagram, and WhatsApp

All services are provided subject to these Terms and any additional service agreements or proposals.

3. Eligibility

You must be at least 18 years old and legally able to enter into binding contracts to use our services. By using our services, you represent and warrant that you meet these requirements.

4. Client Responsibilities

You agree to:

Provide accurate and complete information required for service setup

Ensure you have the legal right to use any phone numbers, social media accounts, websites, or data connected to our AI services

Comply with all applicable laws, regulations, and platform policies (including telecom, messaging, and social media platform rules)

You are responsible for reviewing AI-generated responses and ensuring they align with your business policies and legal obligations.

5. AI Limitations & Disclaimer

Our AI services are designed to assist with customer communication and automation but:

AI responses may not always be accurate, complete, or appropriate

AI does not replace human judgment

VoiceCraft AI is not responsible for decisions made based on AI-generated responses

You acknowledge that AI systems may occasionally produce errors, misunderstandings, or unintended outputs.

6. Fees & Payments

Fees for services will be outlined in a proposal, agreement, or invoice

All payments are due as stated and are non-refundable unless otherwise specified in writing

Failure to pay may result in service suspension or termination

7. Data & Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect data.

You acknowledge that:

Calls, messages, chats, and interactions may be recorded or logged for service delivery and improvement

You are responsible for notifying your customers of AI usage where required by law

8. Intellectual Property

All content on www.voicecraftaisolutions.com, including text, graphics, logos, software, and AI configurations, is the property of VoiceCraft AI Solutions, LLC or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, modify, or distribute our materials without prior written consent.

9. Prohibited Uses

You may not use our services to:

Violate any laws or regulations

Send spam, fraudulent, or misleading communications

Harass, abuse, or deceive others

Transmit harmful or malicious code

Impersonate individuals or organizations

We reserve the right to suspend or terminate services for violations.

10. Third-Party Platforms

Our services may integrate with third-party platforms such as:

Phone and messaging providers

Facebook, Instagram, and WhatsApp

Website hosting or analytics tools

We are not responsible for third-party platform outages, policy changes, or service limitations.

11. Termination

We may suspend or terminate your access to services at any time:

For violation of these Terms

For non-payment

For misuse or unlawful activity

You may terminate services according to the terms outlined in your service agreement.

12. Limitation of Liability

To the fullest extent permitted by law:

VoiceCraft AI Solutions, LLC shall not be liable for indirect, incidental, consequential, or special damages

Our total liability shall not exceed the amount paid by you for services in the preceding three months

13. Indemnification

You agree to indemnify and hold harmless VoiceCraft AI Solutions, LLC from any claims, damages, losses, or expenses arising from:

Your use of our services

Your violation of these Terms

Your violation of any laws or third-party rights

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Indiana, without regard to conflict of law principles.

15. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services constitutes acceptance of the updated Terms.

16. Contact Information

For questions about these Terms and Conditions, please contact:

VoiceCraft AI Solutions, LLC.

429 E. Dupont Rd. | #1254 | Fort Wayne, IN 46825

Phone: (574) 348-8949

Email: [email protected]